Privacy Policy

Last updated: 28 May 2025

Our commitment to your privacy

Shadow Weave Vault takes the protection of personal data seriously. This policy explains what information we collect when you visit our website or contact us, why we collect it, how it is used and protected, and what rights you have over it. We have written this policy to be straightforward rather than obscure — if anything is unclear, please do not hesitate to reach out.

1. Data we collect

Contact form submissions: When you send us a message via the website form, we collect your name, email address, optional phone number, and the content of your message. This information is used solely to respond to your enquiry.

Cookies and usage data: Depending on your consent choices, we may collect anonymised browsing data including pages visited, time spent, and general device information. Full details are available in our Cookie Policy.

Analytics: If you have consented to analytics cookies, we collect aggregated, non-identifying data to understand how the website is used and where it can be improved.

Advertising: If you have consented to advertising cookies, certain anonymised data may be used to support advertising relevance through third-party platforms.

2. How we use your data

· To respond to your contact form submissions and arrange consultations.
· To understand how visitors use the site, helping us improve content and navigation.
· To support advertising on third-party platforms, where consent has been given.
· To maintain site security and prevent fraudulent activity.
· We do not sell, rent, or trade your personal information with any third party for their own marketing purposes.

3. Legal basis for processing

We process personal data on the following legal bases:

· Consent — for analytics, advertising, and personalisation cookies, and for optional marketing communications.
· Legitimate interests — for essential site functionality and security, and responding to enquiries sent to us.
· Legal obligation — where we are required to retain or share data under applicable law.

4. Data retention

Contact form data is retained for up to 12 months after your initial enquiry unless you ask us to delete it sooner. Cookie-based data is retained only for as long as necessary for its stated purpose, typically between 30 days and 13 months depending on the category. You can request deletion at any time.

5. Data protection measures

· All website connections are encrypted via HTTPS/TLS.
· Contact form submissions are only accessible to authorised team members.
· We do not store payment card data on our systems.
· In the unlikely event of a data breach that affects your rights, we will notify you in a timely manner in accordance with applicable regulations.

6. Third parties

We may share anonymised, aggregated data with analytics providers (such as Google Analytics) and advertising platforms, but only where you have given consent. These providers operate under their own privacy policies. We do not share identifiable contact information with any third party without your explicit knowledge.

7. Your rights

· Right of access — request a copy of any personal data we hold about you.
· Right to rectification — ask us to correct inaccurate or incomplete information.
· Right to erasure — request deletion of your personal data, subject to any legal retention obligations.
· Right to data portability — receive your data in a commonly used, machine-readable format.
· Right to object — object to processing based on legitimate interests or direct marketing.
· Right to withdraw consent — at any time, without affecting the lawfulness of prior processing.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may: avoid filling out contact forms, account registrations, or any data-submitting features; disable cookies through your browser settings (see our Cookie Policy for more details); contact us directly to request the deletion of any previously shared personal data. We respect your privacy choices. If you would like us to delete your data, please reach out to us via our Contact page. We will process your request promptly.